Privacy policy
1. Information We Collect
When you visit the Site, we collect certain details about your device, your interactions with the Site, and the information required to process your purchases. Additionally, if you reach out for customer support, we may collect additional details. Any information that can identify you as an individual is referred to as "Personal Information." Below is a breakdown of the types of Personal Information we collect and why:
A. Device Information
- Examples of Information Collected: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you engage with the Site.
- Purpose: To ensure the Site loads correctly for you and to analyze usage patterns in order to optimize user experience.
- Collection Method: Automatically collected through cookies, log files, web beacons, and other tracking technologies.
- Disclosure: Shared with our service provider Shopify (and any additional vendors).
B. Order Information
- Examples of Information Collected: Your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
- Purpose: To process your orders, fulfill your purchases, arrange shipping, communicate with you, and prevent fraud. We may also send you updates or promotional content related to our products.
- Collection Method: Collected directly from you during the checkout process.
C. Customer Support Information
- Purpose: To assist you with any queries or concerns.
- Collection Method: Collected directly from you when you reach out for support.
D. Minors
Our Site is intended for individuals over the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and believe your child has shared Personal Information with us, please contact us immediately to request deletion.
2. How We Share Your Information
We may share your Personal Information with third-party service providers who assist us in delivering our services and fulfilling orders. These include, but are not limited to, shipping partners, payment processors, and marketing platforms.
Legal Disclosures
We may share your Personal Information to comply with legal requirements, such as subpoenas or search warrants, or to protect our rights.
Behavioral Advertising
We use your Personal Information to deliver targeted ads and marketing communications that may interest you. For example:
- Google Analytics: We use Google Analytics to analyze how visitors interact with our Site. You can opt-out of Google Analytics here.
- Advertising Partners: We share your information with our advertising partners, both directly and via cookies, to display relevant ads across different websites.
You can learn more about how targeted advertising works on the Network Advertising Initiative’s educational page here.
You can also opt out of targeted advertising through these links:
- Facebook: Ad Preferences
- Google: Ad Settings
- Bing: Ad Settings
Additionally, you can opt out of many targeted advertising services by visiting the Digital Advertising Alliance’s opt-out portal here.
3. How We Use Your Personal Information
We use your Personal Information to provide and improve our services, including:
- Processing transactions and payments
- Fulfilling orders and shipping products
- Communicating with you about your orders and promotions
- Sending updates, newsletters, and offers relevant to your interests
Lawful Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your Personal Information based on one of the following lawful grounds:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- To protect your vital interests
- For a task carried out in the public interest
- Our legitimate interests, provided they don’t override your rights and freedoms
4. Retention of Data
We retain your Personal Information as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you want us to delete your data, please contact us as outlined below.
5. Automated Decision-Making
We may use automated decision-making technologies, such as fraud prevention systems, but these do not have a significant legal effect on you.
For instance, Shopify (our payment processor) may use automated systems to prevent fraud. These systems temporarily deny certain IP addresses or payment methods linked to failed transactions.
6. Selling Personal Information (CCPA)
Under the California Consumer Privacy Act (CCPA), if you are a California resident, you have the right to opt out of the sale of your Personal Information. We do not sell your data, but if we start doing so in the future, we will update this section with more details on how to opt out.
7. Your Rights
GDPR Rights (EEA Residents)
If you are a resident of the EEA, you have the right to:
- Access the Personal Information we hold about you
- Correct, update, or delete your Personal Information
- Port your data to another service provider
To exercise these rights, please contact us using the information below.
CCPA Rights (California Residents)
If you are a California resident, you have the right to:
- Access the Personal Information we hold about you (Right to Know)
- Correct, update, or delete your Personal Information
To make such requests or designate an authorized agent, please contact us below.
8. Cookies
A cookie is a small data file that is placed on your device when you visit our Site. We use cookies to enhance your browsing experience by remembering your preferences and providing useful features.
You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the Site.
For more information about cookies, visit www.allaboutcookies.org.
9. Do Not Track
Because there is no standard way to respond to "Do Not Track" requests, we do not alter our data collection practices based on these signals.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: tiggytailsofficials@gmail.com
Live Chat: Available via our website's chat widget