Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase! If you are not fully happy with your item, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
Return Eligibility
To qualify for a return, please ensure that your item meets the following conditions:
- Unworn or unused
- In original condition with tags attached
- In its original packaging
- Receipt or proof of purchase is required
If your item meets these requirements, you can proceed with the return process.
How to Start a Return
To initiate a return, simply email us at tiggytailsofficials@gmail.com or contact us through our live chat widget. Once your return request is approved, we will send you a return shipping label and detailed instructions on how to send the item back.
Important: Items returned without first contacting us will not be accepted.
If you have any questions about the return process, feel free to reach out to us via email or chat.
Damages and Issues
Please inspect your order as soon as you receive it. If your item is defective, damaged, or you receive the wrong product, please contact us immediately. We’ll assess the situation and work to resolve it as quickly as possible.
Exchanges
The quickest way to get the item you want is to return the one you have, and once your return is approved, you can place a new order for the desired item.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. This process may take up to 3 business days. If your return is approved, we will process the refund to your original payment method.
Please note that depending on your bank or credit card company, it may take a few additional business days for the refund to appear in your account.
If you have any questions or need assistance with a return, feel free to contact us at tiggytailsofficials@gmail.com or through our live chat widget.